Privacy Policy

This policy explains how DirectBuild collects, uses, and handles personal information. It also explains how to request deletion of your data.

Last updated: 30 July 2026

Who we are

DirectBuild is operated by DIRECTBUILD PTY LTD (ABN 64 700 702 692, ACN 700 702 692). DirectBuild is an Australian service that helps connect homeowners, property owners, and businesses with suitable trade and building service providers. This policy explains how DIRECTBUILD PTY LTD handles personal information collected through https://www.directbuild.au, our lead forms, advertising campaigns, phone calls, messages, and related communications.

What information we collect

We may collect information you provide directly, including your name, phone number, email address, suburb, postcode, service area, project details, property details, business details, photos or files you choose to send, and answers submitted through our forms. We may also collect basic technical and usage information, such as device, browser, page-view, referral, cookie, pixel, and campaign attribution information.

How we use information

We use information to respond to enquiries, assess whether a service is suitable, prepare estimates or indicative ranges, help match requests with relevant providers, communicate about next steps, verify contact details, operate and improve our website, measure campaign performance, prevent spam or inaccurate submissions, and maintain the security and reliability of our services.

Lead forms and phone verification

When you submit a lead form, we use the information you provide to understand your request and follow up where appropriate. Some forms may ask you to verify your phone number. Phone verification is used to confirm that a contact number is valid and reduce inaccurate or unauthorised submissions.

Analytics and advertising pixels

We may use analytics tools and advertising pixels to understand how visitors use our website, measure advertising performance, and improve our campaigns. This may include services from platforms such as Meta and Google. These tools may use cookies or similar technologies and may receive information about your visit or actions on our website. You can manage cookies through your browser settings and, where available, the privacy and advertising settings provided by the relevant platform.

Automated estimates and matching

Some DirectBuild forms and tools may use automation to help calculate indicative estimates, classify enquiries, route leads, or recommend the most relevant next step. These outputs are indicative only and may be reviewed or followed up by a person before any final quote, booking, or service decision is made.

Third-party services

We may use third-party service providers for website hosting, communications, phone verification, analytics, advertising, customer relationship management, spreadsheets, workflow automation, and business operations. We may also share relevant enquiry details with trade or service providers where this is necessary to respond to your request. Third-party providers may process information only as needed to provide their services, and their handling of information may also be governed by their own privacy policies.

Data storage and security

We retain information only for as long as reasonably needed for the purposes described in this policy, including responding to enquiries, operating our services, and meeting applicable obligations. We take reasonable steps to protect information from unauthorised access, loss, misuse, or disclosure.

Access and correction

You can contact us to request access to personal information we hold about you, ask us to correct inaccurate information, or raise a privacy concern. We may need to verify your identity before actioning a request.

Data deletion requests

You can request deletion of your personal information by emailing dimitri@directbuild.au with the subject Data Deletion Request. Please include enough information for us to identify your record. We may need to confirm your identity before completing the request. If we need to retain limited information for legal, security, dispute, or record-keeping reasons, we will explain this where appropriate.

Contact details

DIRECTBUILD PTY LTD trades as DirectBuild. For privacy questions, data deletion requests, or concerns about how your information is handled, email dimitri@directbuild.au.

We may update this policy when our services change. The latest version will be published on this page.